Returns & Exchanges

At Hello1010, we strive to ensure your global connectivity is seamless; however, if your eSIM or SIM card fails to activate or function as promised, we offer a straightforward refund or replacement process within 30 days of purchase.

Return Process

• 1.
  Verify Compatibility

  Before initiating a return, please ensure your device is carrier-unlocked and supports the specific eSIM or physical SIM frequency bands for your destination.

• 2.
  Contact Support

  If you experience technical issues, contact our 24/7 support team via WhatsApp or email with your order number and screenshots of your network settings.

• 3.
  Submit Return Request

  Once our team confirms the technical fault, you will be provided with a Return Merchandise Authorization (RMA) for physical cards or a digital cancellation for eSIMs.

• 4.
  Receive Refund

  Approved refunds are processed to your original payment method within 5 to 10 business days, excluding any initial shipping fees for physical SIM products.